How Great Customer Service can add 30% growth to your business

Customer Service Training

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organisational goals to strive for?

This workshop will help you in all of these areas, and more!

How You Will Benefit:

• Recognize that service delivery is an individual response value.
• Understand how your own behaviour impacts the behaviour of others.
• Develop more confidence and skill as a problem-solver.
• Communicate more assertively and effectively.
• Learn some ways to make customer service a team approach

What You Will Cover:

• Who Are Your Customers?
• Understanding and Meeting Expectations
• You’re Self-Image
• Meeting Expectations
• Setting Standards
• SMART Goals
• Telephone Techniques
• Communication Skills
• The Talkative Caller
• Dealing with Difficult People
• Steps to Problem-Solving
• Resolving Conflict
• Service PRIDE
• Acting Assertively
• Managing Stress

What’s included?

• Instruction by an expert facilitator
• Small interactive classes
• Specialised manual and course materials
• Personalized certificate of completion
• A free quick reference guide for attendee

To discover more about working with the Coaching Solutions Toolbox please call us today on 01322 305025.