Communication Skills for Outstanding Customer Care
One Day Programme

Customers are the lifeblood of any enterprise. Yet it's surprising how few people and organisations have mastered delivering consistent high quality customer care. This course ensures that customers are at the heart of your organisation.

As with all of our courses, our Customer Care course is custom designed specifically to meet the needs of your business. This training program has been designed to ensure your customer care team understand the importance of managing customers expectations and provide a first class service.

Key learning outcomes:

• Understand the basic principles of customer care
• Understand the key principles of communicating effectively.
• Developing proactive customer care
• Learn a range of customer care skills
• Learn how to overcome complaints

Ideal group size: up to 12 participants.

Venue: For your convenience, you can choose to conduct this course at your business premises. Alternatively, the coaching solutions toolbox can provide a training venue at a small additional cost.

Cost: Price on request.

To discover more about working with the Coaching Solutions Toolbox please call us today on 0870 850 5441.