Dealing with Difficult People
One Day Programme
 
The Aim
This course provides practical techniques to assist you in handling difficult people and situations confidently and effectively
 
The Objectives
You will be able to:

• Interpret difficult behaviours and relate these to possible causes
• Explain the motivators and payoffs that people achieve from their aggressive or passive behaviour
• Recognise different working styles and their strengths and weaknesses
• Identify the triggers to difficult behaviours
• Apply strategies to deal effectively with difficult people and difficult situations including conflict
• Suggest  action plans and solutions for their own scenarios

To discover more about working with the Coaching Solutions Toolbox please call us today on 0870 850 5441.